Research from Bain & Co has found that when employees feel inspired, their output is almost 3x greater that when they feel dissatisfied and over 2x greater than when they feel satisfied.
“We are not necessarily thinking machines. We are feeling machines who think”
Antonio Damasio (neuroscientist)
“We desperately need more leaders who are committed to courageous wholehearted leadership and who are self-aware enough to lead from their hearts, rather from unevolved leaders who lead from hurt and fear”.
“Happiness and well-being are not magical traits that some are blessed with and others are not – they’re a way of living and working that we can nurture and grow.”
I love working with organisations to solve the following challenges…
Transforming Employee + Customer Experience by partnering with you to design and a deliver experiences that ensure you are really taking care of your people, so your people can really take care of your customers, unlocking the commercial outcomes your organisations needs to thrive.
Mitigating Insularity Risk by partnering with you to design and activate the capability (and systems) to listen, learn and respond to feedback from employees and customers, mitigating insularity risk and ensuring that important “soft signals” are escalated and actioned.
Improving Performance through well-being by partnering with you to design and activate an employee wellbeing strategy that supports the employee experience outcomes required to enable your desired customer and commercial outcomes
Activating Your Purpose by partnering with you to support the full activation of your organisational purpose inside your organisation, enabling the activation of your purpose for your customers and the communities you serve.
Reducing Friction by partnering with you to identify and dissolve the friction in your organisations systems and processes that is impeding the delivery of your most important employee and customers outcomes.
I also love working with individuals to unlock their full potential through…
Transforming Mindset through transformational coaching to understand and reprogram limiting assumptions, beliefs and patterns of thinking, enabling leaders to thrive and activate their full potential, and the potential of those they lead.
Creating Personal Sustainability by coaching leaders to discover, design and embed new sustainable ways of working that support their well-being, energy, zest and long-term performance.
My Guiding Beliefs
I believe that…
- We must take care of our people in order to take care of our customers
- We design human nature by designing the organisations in which people work
- Thriving leaders are the nucleus of thriving organisations
- Customers will never love an organisation unless employees love it
- Culture and brand are two sides of the same coin
- When we are our best, work feels like productive play
- Well-being is the foundation of sustainable performance
- To be successful today, leaders must harness three sources of wisdom: heart (compassion), head (creativity) and guts (courage)
- We have the opportunity (and the responsibility) to radically re-design workplaces around an intent to unlock human potential
- Building the capability to listen, learn & respond to feedback (from customers and employees) is the cornerstone of organisational adaptability, sustainability and growth
- When people feel listened to and taken care of, trust grows inside and outside of the organisation
- As we grow zest (courage, vitality, passion, joy & inspiration) performance grows
A paradigm shift is happening in the corporate world. Leaders are realising that they have a responsibility to nurture and support thriving people, organisations and communities. We are realising that we must find the courage to care – for ourselves and for others. We now understand the links between well-being and sustainable performance. We now understand that must thrive in order to activate our full potential and work together to solve the wicked problems of our times.
I am a high-energy, mindful executive, speaker, facilitator and thought-leader with international experience across five industries. I have spent over 20 years working within the corporate “system” as a pioneer for innovation and transformation.
My core areas of expertise include; customer + employee experience design, employee wellbeing, feedback response systems (Net Promoter Systems), Lean Six Sigma, Voice of Customer & Voice of People.
I have held senior executive roles at GE, Origin Energy, Bupa and Australian Unity. I am a certified Lean Six Sigma Master Black Belt and have strong Design Thinking skills. At Bupa I was the Global Director of Employee Experience, Engagement & Wellbeing having responsibility for the design and delivery of the global employee experience and well-being strategy across a total employee base of 86,000.
The common theme across all my work is my intention to create great experiences for employees and customers, so people and performance thrive. You can find more details about my experience here.
Today, my work encompasses a broad portfolio including:
- One-on-one coaching
- Facilitation & coaching for Thrive Global (a global well-being platform founded and led by Arianna Huffington)
- Consulting & contracting
- Keynote speaking
- Writing (my first book will be available in late 2019)
The question that drives me is:
How might we take better care of ourselves and our people, so that we can take better care of the customers and communities we serve?
I was born in 1975 in Sydney, Australia. Throughout my formative years, my father suffered terribly from workplace-related stress. His suffering had a profound impact on me and our family. It is the ‘why’ behind my deep commitment to the creation of workplaces where people and performance can thrive.
With the benefit of hindsight, I can now see that for the first decade of my 20 year corporate career I was propelled by a force that was beyond my control – a need to strive, to achieve and to constantly prove myself.
As a child I was a high achiever. As a straight-A student, I was dux of my school and was later awarded a university scholarship. In the world of business I was recognised as ‘top talent’, winning awards and being promoted.
However, deep down I often felt like I was on an out-of-control roller-coaster ride. As the years progressed, the ride felt like it was getting faster and faster. I wanted to get off… but I did not know how.
At a certain moment in my early 30’s it became clear to me that this way of being was not sustainable, and was incompatible with thriving.
Participating in a women’s leadership retreat was a pivotal experience for me. At the retreat I realised how many other high-performing women were secretly struggling with a dark shadow. This shadow was the feeling that they did not having any real value as humans. The feeling that there were not enough. The feeling that they were not worthy.
I understood for the first time that I was not alone.
I also realised that the feelings I was experiencing stemmed from low self-worth. And because of my low self-worth, I had attached my entire value as a human to my external achievements. For the first time I understood why I felt like I was on a roller-coaster ride. When things were going well at work, I felt on top of the world, but when things were tough, my entire world plummeted.
Low self-worth can lead to many dangerous self-limiting beliefs such as “In order to succeed, I must suffer and sacrifice” , “I am not worthy of thriving” , “I have to have all the answers” , “I have to be in control” “I have to always be available“.
Over the last 10 years of my career I have been learning, testing and sharing mindful, sustainable ways of being and working. I have learnt to de-couple my sense of self-worth from my professional status and achievements. I have reprogrammed my limiting beliefs and I have learnt to hold things more lightly, whist maintaining my passion to do great work and to make a big difference. I have reconnected with my sense of humour and my love of play. I am also proud to say that I prioritise self-care without guilt or apology.
I am deeply passionate about supporting others to overcome self-limiting beliefs and enabling people (and organisations) to thrive and reach their full potential.