When employees feel inspired, their output is almost 3x greater that when they feel dissatisfied and over 2x greater than when they feel satisfied.Bain & Co
We desperately need more leaders who are committed to courageous wholehearted leadership and who are self-aware enough to lead from their hearts, rather from unevolved leaders who lead from hurt and fear.
The Challenges I Can Help You To Solve
I love working with organisations to solve the following challenges…
Transforming employee + customer experience by partnering with you to design and deliver experiences that ensure you are really taking care of your people, so your people can really take care of the customers and communities you serve, unlocking the commercial outcomes your organisations needs to thrive.
Mitigating insularity risk by partnering with you to design and activate the capability to listen, learn and respond to feedback from employees and customers, mitigating insularity risk and ensuring that important “soft signals” are heard and actioned.
Improving performance through well-being by partnering with you to design and activate a targeted employee wellbeing strategy that supports the employee experience outcomes required to enable your desired customer and commercial outcomes
Activating your purpose by partnering with you to identify and eliminate the friction points within your organisation enabling the activation of your purpose for your customers and the communities you serve.
I love working with individuals to unlock their full potential through…
Transforming Mindset through transformational coaching to understand and reprogram limiting assumptions, beliefs and patterns of thinking, enabling leaders to thrive and activate their full potential, and the potential of those they lead.
Creating Personal Sustainability by coaching leaders to discover, design and embed new sustainable ways of working that support their well-being, energy, zest and long-term performance.
I believe that…
- We must take care of ourselves and our people in order to take care of our customers
- Your customers will never love your company unless your people love it first
- Your company must be your best product
- Brand and Culture are two sides of the same coin
- We must radically re-design workplaces to unlock human potential
- Everyone deserves the opportunity to experience their work as productive play
- Thriving leaders are the nucleus of thriving organisations
- Leaders today must fully harness their hearts (compassion), heads (creativity) and guts (courage) to navigate the complex challenges of our times
A paradigm shift is happening in the corporate world. Leaders are realising that they have a responsibility to nurture and support thriving people, organisations and communities. We are realising that we must find the courage to care – for ourselves and for others. We now understand the links between well-being and sustainable performance. We now understand that must thrive in order to activate our full potential and work together to solve the wicked problems of our times.
A Little Bit About Me…
I am a mindful senior executive and employee/customer innovator with 20 years of international business experience across five industries. I have a strong track record of delivery and performance across a range of senior leadership roles in; People & Culture, Operations, Chief Customer Office, Marketing and Transformation.
Today I am a pioneer of leadership transformation and workplace redesign with the intention of finally unlocking our full potential as compassionate, creative and courageous humans.
My purpose is to help courageous leaders create workplaces that inspire.
When workplaces inspire, the delivery of sustainably great customer experiences becomes possible, people embrace change, complex problems are creatively solved and we regenerate trust in business.
When workplaces inspire, we finally begin to unlock the fullness of our human potential.
Today my work spans a portfolio of coaching, consulting, speaking and writing on topics relating to Employee + Customer Experience Design, leadership and wellbeing.
I am also a facilitator with Thrive Global (founded and led by Arianna Huffington). I am deeply passionate about the work I am doing to contribute to Thrive Global’s mission to end the epidemic of stress and burn-out.
You can find more information about my experience in my LinkedIn profile here.
I was born in 1975 in Sydney, Australia. Throughout my formative years, my father suffered terribly from workplace-related stress. His suffering had a profound impact on me and our family. It is the ‘why’ behind my deep commitment to the creation of workplaces where people and performance can thrive.
With the benefit of hindsight, I can now see that for the first decade of my 20 year corporate career I was propelled by a force that was beyond my control – a need to strive, to achieve and to constantly prove myself.
As a child I was a high achiever. As a straight-A student, I was dux of my school and was later awarded a university scholarship. In the world of business I was recognised as ‘top talent’, winning awards and being promoted.
However, deep down I often felt like I was on an out-of-control roller-coaster ride. As the years progressed, the ride felt like it was getting faster and faster. I wanted to get off… but I did not know how.
At a certain moment in my early 30’s it became clear to me that this way of being was not sustainable, and was incompatible with thriving.
Participating in a women’s leadership retreat was a pivotal experience for me. At the retreat I realised how many other high-performing women were secretly struggling with a dark shadow. This shadow was the feeling that there were not enough. The feeling that they were not worthy.
I understood for the first time that I was not alone.
I also realised that the feelings I was experiencing stemmed from low self-worth. And because of my low self-worth, I had attached my entire value as a human to my external achievements. For the first time I understood why I felt like I was on a roller-coaster ride. When things were going well at work, I felt on top of the world, but when things were tough, my world plummeted.
Low self-worth can lead to many dangerous self-limiting beliefs such as “In order to succeed, I must suffer and sacrifice” , “I am not worthy of thriving” , “I have to have all the answers” , “I have to be in control” “I have to always be available“.
Over the last 10 years of my career I have been learning, testing and sharing mindful, sustainable ways of being and working. I have learnt to de-couple my sense of self-worth from my professional status and achievements. I have reprogrammed my limiting beliefs and I have learnt to hold things more lightly, whist maintaining my passion to do great work and to make a big difference. I have reconnected with my sense of humour, the essential and powerful nature if inspiration and rediscovered my love of play. I am also proud to say that I prioritise self-care without guilt or apology.
Email me atCassandra@LeadingWithZest.com
Happiness and well-being are not magical traits that some are blessed with and others are not – they’re a way of living and working that we can nurture and grow.