Why co-create with me?
I have enjoyed a long and successful leadership career having spent over two decades leading teams both in Australia and overseas in large multi-national organisations.
Today, I partner with organisations to enable the delivery of great customer and commercial outcomes underpinned by great employee experiences – creating sustainable performance.
My core area of consulting expertise are:
PSYCHOLOGICAL SAFETY
Understanding and addressing both psychosocial hazards and protective factors to ensure you are fulfilling your duty of care to protect employees from psychological injury at work.
EMPLOYEE EXPERIENCE CO-CREATION
Dissolving friction and frustration to deliver better customer and commercial outcomes by empowering, connecting and enabling employees.
THRIVING CULTURE BY DESIGN
Surfacing the norms and unwritten rules that destroy innovation, collaboration, creativity and trust (and drive people crazy) to create a thriving, high-performance organisational culture.
USING FEEDBACK TO LEARN
Mitigating insularity risk by embedding the capability to listen, learn and respond to feedback from employees and customers at scale, to become an adaptive, learning organisation.
CONNECTED LEADERSHIP
Embedding the capability to deeply connect with ourselves, with each other and with the customers and communities we serve.
Reach out to explore how I can help you to deliver a specific piece of work, or augment your leadership team on a part-time contract basis.

- PSYCHOLOGICAL SAFETY - Understanding and addressing both psychosocial hazards and protective factors to ensure you are fulfilling your duty of care to protect employees from psychological injury at work.
- EMPLOYEE EXPERIENCE CO-CREATION - Dissolving friction and frustration to deliver better customer and commercial outcomes by empowering, connecting and enabling employees.
- THRIVING CULTURE BY DESIGN - Surfacing the norms and unwritten rules that destroy innovation, collaboration, creativity and trust (and drive people crazy) to create a thriving, high-performance organisational culture.
- USING FEEDBACK TO LEARN - Mitigating insularity risk by embedding the capability to listen, learn and respond to feedback from employees and customers at scale, to become an adaptive, learning organisation.
- CONNECTED LEADERSHIP - Embedding the capability to deeply connect with ourselves, with each other and with the customers and communities we serve.
Endorsements
Dr Amy Silver
Psychologist, Author
“Cassie is an unbelievably rare talent. She makes a positive difference wherever she goes. With individuals she lifts their focus onto purpose and at a macro level she fearlessly drives cultures of health and wellbeing for colleagues and customers. She is ‘growth mindset’ personified, with capacity to keep the context of ‘a beginners mind’ despite her extensive commercial acumen.”
Maria Mahoney
Head of People Support
“I highly recommend Cassie as a coach , strategic advisor and consultant. Cassie was able to ignite and embed lasting improvements across our organisation. She positioned herself quickly as a trusted advisor and partner establishing the credibility and influence required to co-create and innovate. Cassie is a vibrant, versatile catalyst and naturally builds long lasting connections. Cassie’s energy is contagious.”
Bill Sheffield
Chief People Officer
“Cassie is a gifted employee and customer experience consultant with the ability to inspire, motivate and support her clients to achieve business transformation. If you want to open the door to significant traction and engage with a consultant and coach who will embed themselves as part of your leadership team, then talk to Cassie.”