I am a high-vitality, truth-talking, playful & compassionate leader driven by a strong sense of purpose and a deep commitment to the creation of organisations where people and performance can thrive.
When we thrive as leaders, we inspire and awaken the hearts of others. When leaders thrive, employees thrive, performance becomes sustainable and the delivery of great customer experiences becomes possible.
When your people are thriving they are able to embrace change, work together to creatively solve complex problems, deliver great service and contribute to the regeneration of trust in business.
When your organisation thrives, you finally begin to unlock the fullness of your human potential.
I have over two decades of international business experience across five industries and a strong track record of delivery and performance across a range of senior leadership roles
My corporate career highlights include…
Experiencing 8 years of wonderful personal growth at GE where I achieved Lean Six Sigma Master Belt Certification and was promoted into a 3-year international assignment as Quality Leader for Europe, Middle East & Africa taking on responsibly for customer experience and product quality across the region.
Spending 6 years with Bupa. After embedding the capability to listen, learn and respond to customer feedback across Australia and NZ, I was promoted to Global Director of Employee Experience & Wellbeing to activate Bupa’s purpose “Longer, Healthier, Happier Lives” for 86,000 employees.
Today my work spans a portfolio of strategic advisory services, facilitation, consulting, coaching, speaking and writing.
I am also a certified facilitator and executive coach with Thrive Global, an organisation founded and led by Arianna Huffington. I am deeply passionate about contributing to our global mission to end the epidemic of stress and burn-out.
You can find more information about my experience in my LinkedIn profile here.
My Guiding Beliefs
- Human potential is the most under-utilised source of value in business today
- Thriving leaders are the nucleus of thriving organisations
- To thrive we must skilfully and intentionally cultivate sanity and vitality
- Business transformation is only possible when leaders find the courage for personal transformation
- We must take better care of ourselves and our people in order to take better care of customers and communities we serve
- Your customers will never love your company unless your people love it first.
- We must urgently re-design workplaces to unlock human potential and inspire heart-count
- Everyone deserves the opportunity to thrive and to experience their work as productive play
“We desperately need more leaders who are committed to courageous wholehearted leadership and who are self-aware enough to lead from their hearts, rather from unevolved leaders who lead from hurt and fear.”Brene Brown
I was born in 1975 in Sydney, Australia. Throughout my formative years, my dad suffered terribly from work-related stress.
My dad’s experience at work, and the impact that experience had on our family is the ‘why’ behind my deep commitment to the creation of workplaces where people and performance can thrive.
My fathers work-related stress was of course highly contagious. His suffering had a profound impact on me and our family.
For me, the stress in our home manifested in a low sense of self-worth and an accompanying “high achiever” identity.
Achieving was the only the way I knew how to believe that I had value in the world.
Of course, being a high achiever had its advantages, however if my quieter moments I knew something was not right. My life felt like a roller-coaster ride that was getting faster and faster. I wanted to get off the ride, but I did not know how. The constant chasing of a sense of worthiness and the striving and proving that went with that was exhausting.
At a certain moment in my early 30’s it became clear to me that this way of being was not sustainable, and was incompatible with thriving. I began to see clearly that my way of being was directly linked to my childhood experiences.
Participating in a leadership retreat was a pivotal experience for me. At the retreat I realised how many other high-performing leaders were secretly struggling with a dark shadow. This shadow was the feeling that they were not enough. That they were not worthy. I understood for the first time that I was not alone.
Over the last 10 years I have been learning, testing and sharing mindful, sustainable ways of being and working. I have learnt to de-couple my sense of self-worth from my professional status and achievements. I have reprogrammed many of my limiting beliefs and I have learnt to hold things more lightly, whist maintaining my passion to do great work and to make a big difference. I have reconnected with my sense of humour and rediscovered my love of play. I am also proud to say that I prioritise self-care without guilt or apology.
Today my approach to every interaction is inspired by the below passage.
I honor your gods. I drink at your well. I bring an undefended heart to our meeting place. I have no cherished outcomes. I will not negotiate by withholding. I am not subject to disappointment.A Native Prayer of Approach