I am a mindful senior executive, innovation catalyst, business owner and zest activist with 20 years of international business experience across five industries. I have a strong track record of delivery and performance across a range of senior leadership roles in; People & Culture, Operations, Process Excellence, Chief Customer Office, Marketing and Transformation. My passion is creating great People Experiences.
The question that drives me is: How might we take better care of ourselves and our people, so that we can take better care of our customers and communities?
I believe that..
~ We must take care of our people in order to take care of our customers
~ Your Customer Experience will never be better than your People Experience
~ Your customers will never love your company unless your people love it first
~ Brand and Customer are two sides of the same coin
~ Listening, learn & responding to feedback (from customers & employees) is the core of adaptability
~ We must radically re-design workplaces in order to unlock human potential
~ We must expand our focus from profit to prosperity
~ When we are our best, work feels like productive play
~ Thriving leaders are the nucleus of thriving organisations
~ When leaders grow zest they experience more joy, vitality and fulfillment